After subscribing to a cheap HBO for-a-year offer, all of my Comcast services went nuts.  Calling Comcast the first time was a breeze — the support rep did a few things on their end and then told me to leave my services off for several minutes for everything to refresh.  Easy enough, right?

Nope.  Nothing changed, of course.  My services were still all mixed up.

So, I call back the following night to complain, again.  This time, the support representative is a bit more knowledgeable with what is occurring.  Apparently the same issues are appearing throughout the township and surrounding towns.  Fine.  When will it be fixed? “They’re trying for Monday.”  Ugh, fine.

What about being credited for the interruptions in my service? My internet is spotty, my dvr is recording the wrong shows?  “Wow sir, I’m terribly sorry, that must be a nightmare for you.”

Bitch, listen — don’t mock me.  I pay your company a monthly fee so that I could watch my television and surf my internet.  The least you can fucking do is reassure me that they’re working for a fix by Monday — don’t humor me.

After her little statement, I asked again, what about a credit?  “When your service is fully working again, you can call in to be reimbursed.”  Right, bullshit.  I’m not getting a credit is what you’re really saying.

Comcast is beginning to suck after about a year of near-flawless service.  At least I didn’t have to wait long on the phone — unlike Verizon DSL’s thirty-to-forty-minute waiting times.

This entry was posted on Saturday, November 10th, 2007 at 3:49 pm and is filed under Ranting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.