Tuesday, November 20th, 2007
Well, I was promised full service by Monday. Monday came, and went, with the continued shitty service.
I decided to call Comcast for the fifth time in two weeks. Finally, I was connected to a customer service representative that just didn’t want to rush me off the phone — like the four before her. I explained the situation, she gave their take and their reasoning. I was told that the service would be fully working by later this evening (its 8:47pm as I type this). I asked what type of guarantee is that since I’ve been given empty promises for two weeks now. She said it was just handed down to her from the supervisor and this time, “they’re confident service will be back to normal.”
I call bullshit, again, but I’ll go along with it.
I asked her about credit for the last two weeks. She informed me I will receive credit for each day my service was interrupted, since the 9th of November, as long as I call back tomorrow evening. I asked her if she could make note of this on my account, and surprisingly, she was more than willing to comply. She even read back to me the note for my approval.
It’s funny how none of their representatives are on the same page with information nor on the same page as customer service. The first rep I spoke with had no idea of the town-wide issue. The second rep knew about the issue, had no knowledge about a memo sent out notifying me about the possible outage, but guaranteed I’d see a credit. The third rep knew about the outage, agreed that a credit will be applied to my account, and gave me a bogus correction date. The fourth rep knew about the outage, told me Comcast sent out a memo pertaining about the outage (which I didn’t fucking get, obviously), and threw out another bullshit date of yesterday.
Well, here’s to hopefully having normal service by tomorrow evening. Cheers.
