Rebecca: This cable sucks…

Me: Yeah, you’re right. Time to move!

Thank you, Comcast, for not royally screwing with my head and my pocket.

The other day, I noticed my Comcast bill had shot up by about thirty dollars. Now, that’s a lot for me, I’ll be honest — it really does make a difference.

I called up Comcast to see what had happened. Apparently, my promotion rates expired, and I was being charged full price for everything. Plus, they increased almost every package by a dollar (HD box, HD-DVR, etc). So once the very nice representative (shocking, I know) finished explaining everything to me, I proceeded to go on my rant.

I explained that thirty bucks was a lot for me, and such an increase would FORCE me to leave Comcast for a satellite provider. I went on to ask if there’s anything she could do to keep me as a customer before I started to seek television elsewhere. She put me on hold for a few moments.

When she came back, she explained that she can apply the original promotion rates for an additional year. To that, I replied, “ABSOLUTELY FANTASTIC!”  Yes, and I did sound quite homosexual.

I’ve read that Comcast and other providers would absolutely keep you on your promotion rates to keep you as a customer. However, the only way to accomplish this was to actually call Comcast and to totally bluff when telling them that you’re leaving for satellite.

I called Comcast back, as requested by the rep on Wednesday, to check the status of the credit being applied to my account from all the issues I’ve had these last few weeks.

Comcast: What credit? There’s no notes on your account pertaining to a credit.

You’ve got to be kidding me.

Luckily, the representative today was able to work with me. She, unlike the lady on Wednesday, was able to process the credit from her system. A few minutes went by and sure enough, a credit for almost twenty-five-bucks was instantly applied to my account. Before I hung up, I thanked her, and told her she was the only one who helped me 110% and actually cared about my issues.

So, next bill will be twenty-five-bucks cheaper — which makes my bill just crazy expensive, and not fucking-crazy-expensive like it normally is.

Well, once again, my Comcast service wasn’t fixed last night, as promised.

Called up again tonight to ask what the deal was this time.  The representative tonight put me on hold for a few minutes, came back every now and then to tell me she’s currently working with a supervisor to fix my account, and finally, a few minutes after that, she comes on to tell me to check my channels.

Sure enough, everything is fixed.  I asked about a credit, and I was informed that my service since November 9th is on Comcast.  But, I’ll believe when I actually see the credit on my bill.  Somehow I don’t think this issue is resolved.